How to Make Returns & Exchanges
If you are not 100% satisfied with your purchase, you may return it to FourLane LLC within 30 days of your receipt date. Please verify that your package meets the conditions stated within our Return Policy Guidelines. Once confirmed follow the Return Instructions listed below.
- Step 1: Ensure that your return meets our Return Policy Guidelines.
- Step 2: Contact us before returning any products.
- Step 3: Download, print and complete the FourLane LLC Return Form and include it in your package.
- Step 4: Box your product in its original packaging.
- Step 5: Address the package or use our mailing label:
Attn: Returns Dept.
1431 17th St.
San Francisco CA 94107
- Step 6: Mail with shipper of your choice. You’re responsible for return shipping unless the product is declared defective.
Return Policy Guidelines
Products and merchandise must be in new condition and unused condition to be returned or exchanged. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse. Due to limited stock, replacement product may not be available and cannot be guaranteed.
FourLane LLC must receive returns within 30 days of the customer receipt date. Refunds will not be authorized after 30 days. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
Upon arrival, inspect your shipment carefully. If there is any loss or damage, please contact us immediately.
A completed Return Form (or other document including all of the requested information) must accompany your return.
Once we receive the product(s) (usually 3-5 business days), we will credit your account. Please allow 7-10 days for a credit to post to your account.
Refunds on returned items will be issued in the same payment form and same account as tendered at the time of purchase.
In the case that the return of an item results in an order total dropping below a promotional discount threshold, we will reduce the refund amount by the amount of the original discount.
FourLane LLC will refuse items returned in unsalable condition OR reduce the refund amount by 50%.
To qualify for a refund, all returned products must be returned in their original, unaltered packaging, including all labels, tags, instructions, parts and pieces. Product packaging must not have tape or any other shipping labels on them.
You must contact FourLane LLC within 5 days of receipt of a defective product. FourLane LLC does not guarantee exchange or credit for defective items. If you believe your product is defective, please send it back along with the return form explaining the defect. If the product is determined to be defective upon receipt by FourLane LLC, a full refund will be issued. FourLane LLC will reimburse shipping charges only on items declared defective.
Incorrect Product Shipping
If FourLane LLC ships a product other than the product ordered, we will issue a call tag to have the product picked up at our expense. The customer will have the choice of receiving the correct product or receiving a full refund including shipping charges. Products and merchandise must be in new condition to be returned or exchanged. All returned items must be unused and unassembled. Our merchandise has been inspected before shipping, and our packages are carefully checked before leaving our warehouse.
In order to receive a refund, your purchase must be returned with shipping pre-paid and include a completed Return Form. All items must be unused in original packaging, with the original packing slip included. Any discrepancies could result in a delay or partial forfeiture of your refund. All products will be inspected upon receipt in our warehouse. If it is determined that the product does not meet our return guidelines, it will be sent back to you. All orders shipped with free freight discount and returned for refund will be charged the original shipping fees. All refused packages will be refunded in full, less shipping charges.
We will reimburse you for returned item(s) in the same way you paid for them. Customers will receive credit back to the original payment method used on an order. We’ll refund your method of payment or replace your item after we receive the original item.
Reimbursement of payment
Please allow a minimum of 7-10 days for refunds to be processed. When FourLane LLC receives the returned defective product, your credit card will be credited in full for the defective product plus the shipping cost. Customers returning non-defective products will receive a refund less shipping fees.
Shipping and Handling
We DO NOT accept C.O.D.’s on return items. Customers are responsible for return shipping charges. For your protection, we suggest you return your merchandise via FedEx, UPS, or insured Parcel Post.
For help processing a return, please contact us via our Customer Service Center.